Shipping Policy

Thank you for shopping with Rodem Slime Shop! 💕

Please review our shipping policy carefully before placing your order.

1. Order Processing Time

Current processing time: 4–8 business days (excluding weekends and holidays).

As a small business, we carefully prepare, inspect, and package each order before shipment.

Some handmade products, including DIY Slimes, may require additional preparation time.

Please note that processing time does not include shipping transit time.

Orders are generally processed in the order they are received.

2. Shipping & Delivery

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Estimated delivery times vary depending on the shipping carrier, selected shipping service, destination, and other factors.

Please note that selecting an expedited shipping service does not shorten our standard order processing time unless explicitly stated.

Carrier delivery estimates are not guaranteed unless expressly specified.

If we are unable to ship within the promised timeframe, we will notify you and provide any options required by applicable law, including the opportunity to cancel for a full refund.

3. Shipping Address Accuracy

PLEASE DOUBLE-CHECK YOUR SHIPPING NAME AND ADDRESS BEFORE PLACING YOUR ORDER.

Customers are responsible for providing complete and accurate shipping information, including apartment or unit numbers, ZIP/postal codes, and other required address details.

Rodem Slime Shop is not responsible for delivery issues caused solely by incorrect or incomplete shipping information provided by the customer, except as required by law.

If you notice an error in your shipping address, please contact us immediately at rodemslime@gmail.com.

We cannot guarantee that address changes can be made once an order has been processed or shipped.

If your package has already shipped, you may contact the shipping carrier (USPS, UPS, FedEx, DHL, etc.) for assistance.

4. Returned Packages – Incorrect Address or Unclaimed Shipments

If a package is returned to us due to an incorrect or incomplete shipping address, refusal of delivery, or failure to claim the package, the following conditions generally apply:

• Returned items must be received in their original, unopened, and resalable condition.

• Once the returned package has been received and inspected, a refund of the eligible product cost may be issued.

• Original shipping charges are non-refundable for these customer-caused returns.

• Additional shipping charges will apply if the customer requests reshipment.

Orders with Free Shipping

If an order qualified for free shipping and is returned due to an incorrect address, refused delivery, or an unclaimed package, the original shipping cost paid by Rodem Slime Shop may be deducted from the eligible product refund.

Any deductions will be limited to actual applicable shipping costs, disclosed where required, and made only to the extent permitted by law.

Returned packages that are damaged, opened, or not in resalable condition will be reviewed individually.

5. International Shipping, Customs & Import Fees

International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country or shipping carrier, unless expressly stated otherwise at checkout.

Please note that UPS, FedEx, DHL, and other international carriers may charge additional customs clearance or brokerage fees.

These charges are separate from the shipping fee paid at checkout and are not included unless specifically indicated.

Rodem Slime Shop does not control customs processing times and is not responsible for delays caused solely by customs inspections or clearance procedures, except as required by law.

If an international package is refused, abandoned, or returned due to unpaid customs duties, import taxes, or brokerage fees, any refund will be reviewed on a case-by-case basis.

Actual return shipping charges, carrier fees, or other non-recoverable costs resulting from the customer's refusal or failure to pay required import charges may be deducted from an otherwise eligible discretionary refund, to the extent permitted by law.

6. Lost, Damaged, or Missing Packages

If your package arrives damaged or you experience a delivery issue, please contact us as soon as possible.

For damaged or incorrect items, we ask that you contact us within 24 hours of delivery, whenever possible.

Please provide your order number, photos of the shipping package and label, and photos of any affected products.

If tracking shows that a package has been delivered but you cannot locate it, please first check your delivery location, household members, neighbors, and shipping carrier.

We will review reported delivery issues individually and assist with carrier investigations when appropriate.

Claims and remedies will be handled in accordance with applicable law.

7. Contact Us

For shipping-related questions or concerns, please contact:

Rodem Slime Shop

Email: rodemslime@gmail.com

Website: www.rodemslimeshop.com

Thank you for your patience, understanding, and continued support! 💕